In addition to SunBug Solar’s standard commercial five-year workmanship warranty, we also offer an Operation & Maintenance (O&M) contract that provides service coverage for the full life of your solar array.
An O&M contract is much more than just an “extended warranty”—it represents a commitment on the part of SunBug to actively monitor and assess the performance of your array, and to address issues as they arise. It also includes an annual on-site visit during which the array will receive a comprehensive visual inspection, as well as a full system test.
During the workmanship warranty, and under a SunBug O&M contract, SunBug will monitor your array on an ongoing basis. SunBug will report faulty conditions with inverters, and will investigate any inverter reporting a level of production that is 25% or more below that of other inverters in the array. SunBug will also report any site-specific production loss that is sustained for longer than 12 months, where "site-specific" refers to production loss not due to regional weather or other atmospheric conditions. All SunBug customers will have online access to a dashboard displaying the ongoing production of their array.
Once each year, under SunBug's O&M contract, SunBug will visit your site and perform a visual inspection. During this inspection, SunBug will:
SunBug will also inspect roof penetrations (if any), and report any unusual roof wear.
Once each year under SunBug's O&M contract we will test system components, including:
Using a specialized infrared camera, SunBug will also test for hot spots across the entire array, and within all electrical equipment.
Once each year, under SunBug's O&M contract, SunBug will generate and deliver a report outlining the array's production over the previous 12 months, and provide a checklist noting the status of all visually inspected components. SunBug will also provide a report outlining all findings resulting from the Annual Electrical Analysis. In each case, any anomalies or issues requiring further attention will be highlighted, and a plan for resolving the issue(s) will be discussed with you.
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