Service and support links

The purpose of this webpage is to provide the Sunbug Service team with useful links and information. It is meant for internal use only.

Links to common questions and answers:

System Basics:

My electric bill seems high. How can I tell if my solar power is going to the utility?

What kind of inverter do I have?

Why is my system producing partial or no power?

Monitoring:

System isn’t reporting to SREC/incentives

System isn’t reporting to monitoring

How do I monitor my system?

Maintenance and Repair:

What do I do about critters living under my array?

My array is covered in snow, what can I do?

My critter guard needs to be fixed

My battery isn’t working during an outage

Do I need to clean my panels?

I need you to remove the panels for a period of time

I have a leak in my roof

How do I replace damaged modules?

Expanding or adding features:

Can I expand the size of my system after it’s been built? (Panels + Batteries)

What optional features can I add after the system has already been installed?

Home selling or buying:

I’m selling or buying a home with a SunBug array on it – what do I need to do?

I’m renovating my house – how will that affect my solar?